#HOTEL INDIGO RESTAURANT NAPERVILLE UPGRADE#
#HOTEL INDIGO RESTAURANT NAPERVILLE PLUS#
#HOTEL INDIGO RESTAURANT NAPERVILLE FREE#

Thank you again for your annual visit and we hope to welcome you back for your next birthday! May I ask that next time prior to your arrival, please ask for me as I would like to upgrade you to a suite and send a welcome amenity on behalf of the hotel for your patronage and loyalty. I have shared your kind comment with him and the team and they all send their gratitude to you. We are very proud of him too as he always represents our hotel and our company in such a wonderful manner. Happy belated birthday to you and hope you had a wonderful celebration! Thank you for recognizing Kevin from our front office team for his caring and engaging service and hospitality. We were delighted to welcome you and have you stay at our hotel in this current pandemic environment. Hasan General Managerĭear Guest - I apologize for the late response to you very gracious comments on Trip Advisor. In the meantime, please stay well and we wish you safe travels! Warmest regards, Syed E. I hope you will return when the State of Illinois is restored to the original way of life before the pandemic. In any event, we apologize for not delivering the stay experience you were expecting from us and for that, I profoundly apologize. I care deeply about what our guests think and perceive and we work hard at managing their expectations. Unfortunately, sometimes, no matter what decision we make or how careful we are with our thought-process, we do end-up alienating some of our constituents, and that is most regrettable for me as a hotel GM. We have always tried to manage this important asset in a very responsible way. Please know that our decisions to operate the hotel in this pandemic were well thought-out but were difficult given what we have been dealing with these past 14 months. We also directed our hotel guests to Sparrow Coffee in our lower lobby and we provided an assortment of breakfast items in our Market-Place including coffee, bagels, muffins, breakfast cereals, yogurts et cetera. In an effort to provide some alternative options, we did offer breakfast in our rooftop restaurant Santo Cielo over the weekends. The Covid-19 impact on our hotel was very significant as we furloughed about 80% of staff following the reduction in business and leisure travel. Clearly these are great amenities the hotel has but because of the Covid-19 pandemic, and in accordance with the guidelines from the State of Illinois, we have had no choice but to close the fitness center and the food and beverage offerings on the second floor. I sincerely empathize with you for not being able to utilize the fitness center and dine in our restaurant for breakfast. I truly apologize that your were placed in a guestroom close to an elevator when you specifically asked not to be there clearly this was a mis-step on our part and we have addressed this as part more customer-focused training. I greatly value your comments and have addressed all the areas that were within our control. The other room amenities are: 42” HDTV with premium channels, seating area, shower, hairdryer, Aveda bath products, Bluetooth/MP3 player alarm clock, work desk with leather chair, lamp, and 100% non-smoking rooms.Dear Guest - Thank you for your feedback and comments about the limited offerings in the hotel. There are hardwood floors, modern décor, nice artwork, soft and cozy beds, bathrooms that are like spas, and a Keurig coffeemaker. The rooms here are very unique and well-furnished. There is audiovisual equipment available, business services, copying, faxing, printing, scanning, and more.

There are 7,000 square feet of meeting and event space available.

#HOTEL INDIGO RESTAURANT NAPERVILLE FREE#

The hotel Indigo has many amenities, which include, free Wi-fi, on-site dining at the Plank Bar & kitchen, room service, concierge, 24-hour fitness center treadmills, elliptical machines, stationary bikes, free weights, and more. Pet friendly rooms are on the second floor for faster access in and out of the property. Pets are not permitted in the bar or kitchen areas due to health codes.

#HOTEL INDIGO RESTAURANT NAPERVILLE PLUS#

There is a $75 nonrefundable fee plus a working contact phone number. The pet policy allows pets, guide dogs, and service animals at the hotel Indigo Naperville Riverwalk. The hotel Indigo Naperville Riverwalk is a pet-friendly hotel. Located in the colorful piece of downtown, the hotel Indigo Naperville Riverwalk is a contemporary hotel and a comfortable place to lay down after a long day. There are many things to explore when staying in the area. From shops, restaurants, and also office space here. In this area, there is a combo of many things. The Hotel Indigo Naperville Riverwalk is located in the heart of a new Water Street development, in Naperville Illinois.

Hotel indigo restaurant naperville